This Privacy Policy governs the collection, use, disclosure, and protection of personal information by RocketPlay Casino AU («we,» «us,» or «our») when you access and use our website, rocketplay-casinoau.com (the «Site»), and all related services (collectively, the «Services»). We are committed to safeguarding your privacy and handling your personal data responsibly and in compliance with applicable Australian privacy laws.

By using our Services, you consent to the practices described in this policy. If you do not agree, you must not use our Site or Services. We may update this policy periodically, and continued use constitutes acceptance of any changes.

1. Collection of Personal Information

We collect personal information that is necessary to provide our Services, verify your identity, ensure legal compliance, and enhance your user experience. The types of information we may collect include:

  • Identity and Contact Details: Your full name, date of birth, residential address, email address, and telephone number provided during registration.
  • Verification Documentation: Copies of identification documents (e.g., passport, driver’s license) and proof of address (e.g., utility bill) to fulfill our legal verification obligations.
  • Financial and Transaction Data: Payment method details (credit/debit card, e-wallet, bank account information), deposit and withdrawal history, betting records, and account balance.
  • Technical and Device Information: Your IP address, browser type and version, operating system, device identifiers, mobile network information, and time zone setting.
  • Usage and Behavioral Data: Information on how you interact with our Site, including pages visited, games played, session duration, clickstream data, and response to promotional offers.
  • Communications Records: Any correspondence with our customer support team via email, live chat, or phone, including contact history and records of your inquiries.
  • Marketing and Preference Data: Your preferences regarding receiving marketing communications from us and third parties.

2. Purposes for Processing Your Information

We use your personal information for clear and legitimate purposes, which include:

  • Account Management and Service Delivery: To create, operate, and manage your player account, process your transactions, and provide you with access to our gaming and betting services.
  • Identity and Age Verification: To verify your identity, confirm you are of legal gambling age, and prevent fraud, as required by Australian law and our licensing conditions.
  • Regulatory and Legal Compliance: To comply with our legal obligations, including anti-money laundering (AML), counter-terrorism financing (CTF), responsible gambling, tax reporting, and other regulatory requirements.
  • Financial Processing and Fraud Prevention: To process payments, conduct financial risk assessments, audit transactions, and detect, prevent, and investigate fraudulent or illegal activity.
  • Customer Support: To respond to your questions, resolve issues, and provide technical and account support.
  • Marketing Communications: To send you promotional materials, bonus offers, and information about new games or features, where you have provided explicit consent. You can opt-out of marketing at any time.
  • Service Improvement and Security: To analyze user behavior for improving our Site’s functionality, content, and user experience; to ensure network and information security; and to protect our systems from unauthorized access.
  • Enforcement of Rights: To enforce our Terms and Conditions, protect our legal rights, property, and safety, and the rights, property, and safety of our users and the public.

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contractual Necessity: Processing is required to fulfill our contractual obligations to you (i.e., providing the gaming services).
  • Legal Obligation: Processing is necessary to comply with a legal duty imposed on us.
  • Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., fraud prevention, network security, service improvement), provided these are not overridden by your rights and interests.
  • Consent: We rely on your freely given, specific, and informed consent for certain activities, such as direct marketing communications.

4. Disclosure of Personal Information

We do not sell your personal information. We may share it with trusted third parties in the following contexts:

  • Service Providers: We engage external companies to perform services such as payment processing, data hosting, identity verification, customer relationship management, marketing, and analytics. These providers are bound by strict contractual obligations to protect your data.
  • Regulatory and Government Authorities: We may disclose information to gambling commissions, law enforcement, financial regulators, or other public bodies where required or permitted by law.
  • Professional Advisors: This includes sharing information with our lawyers, auditors, and consultants under confidentiality agreements.
  • Corporate Transactions: In the context of a business sale, merger, reorganization, or acquisition, your information may be transferred as a business asset. Affected users will be notified.
  • With Your Consent: For any other specific disclosures where we have obtained your prior consent.

5. International Data Transfers

Your personal information may be transferred to and processed in countries outside Australia. These countries may have different data protection laws. We ensure such transfers comply with applicable laws and implement appropriate safeguards (e.g., standard contractual clauses) to protect your data.

6. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, firewalls, and secure server infrastructure. While we strive to protect your data, we cannot guarantee absolute security for data transmitted over the internet.

7. Data Retention

We retain your personal information only for as long as necessary to achieve the purposes outlined in this policy, or as required by law (e.g., for regulatory, tax, or responsible gambling record-keeping). Once the retention period expires, we will securely delete or anonymize your data.

8. Your Rights and Choices

You have rights regarding your personal information, which may include:

  • Right to Access: Request a copy of your personal data we hold.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data under certain conditions.
  • Right to Restrict Processing: Request limitation on how we use your data.
  • Right to Object: Object to processing based on legitimate interests.
  • Right to Data Portability: Request transfer of your data to another controller.
  • Right to Withdraw Consent: Withdraw consent for marketing or other consent-based processing at any time.
  • Right to Complain: Lodge a complaint with a relevant supervisory authority.
    To exercise these rights, please contact us using the details below.

9. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to ensure functionality, analyze traffic, and personalize content. You can control cookie settings through your browser. Disabling cookies may limit your ability to use certain features of our Site.

10. Third-Party Links

Our Site may contain links to external websites. This Privacy Policy does not apply to third-party sites. We recommend reviewing the privacy policies of any external sites you visit.

11. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page with a new «Last Updated» date. Material changes may be communicated to you via email or a notice on our Site.

12. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact our Data Protection Officer at:

Email: [email protected]